Welcome to Willow Wood Hotel. By booking a reservation, using our services, or staying at our hotel, you agree to the following Terms of Service. Please read them carefully.
Reservations & Payments
All reservations require a valid credit card for confirmation.
Full payment or a deposit may be required at the time of booking, depending on the rate plan selected.
Prices are subject to applicable taxes and service charges.
Guests must be at least 18 years old to book a room.
Special requests are subject to availability and may incur additional charges.
Check-in & Check-out
Check-in time: 12 pm
Check-out time: 11 am
Early check-in and late check-out requests are subject to availability and additional charges.
A valid government-issued photo ID and the credit card used for booking are required at check-in.
Cancellation & Refund Policy
Cancellation policies vary based on the rate selected at the time of booking.
Standard reservations can be canceled free of charge up to 48 hours before check-in.
Cancellations made within 48 hours of check-in may incur a one-night stay charge.
No-shows will be charged 100% of the reservation total.
Non-refundable bookings cannot be modified or refunded.
Guest Conduct & Hotel Policies
Guests are expected to conduct themselves respectfully and follow all hotel rules.
Smoking is strictly prohibited in non-smoking rooms. A penalty fee will be applied for violations.
Pets are not allowed unless specified in the hotel’s pet policy.
Excessive noise, disturbances, or illegal activities may result in immediate eviction without refund.
Guests are responsible for any damages caused to the hotel property.
Privacy & Data Protection
Guest information is collected and used by our Privacy Policy.
Personal data may be used for booking confirmations, marketing communications, and service improvements.
Liability & Disclaimers
The hotel is not responsible for lost, stolen, or damaged personal items.
The use of hotel facilities is at guests’ own risk.
Willow Wood Hotel reserves the right to refuse service to any guest violating these terms.
Amendments & Governing Law
The hotel reserves the right to update these Terms of Service at any time.
The laws govern these terms.
For inquiries or assistance, please get in touch with us at: 📞 +234813 342 4983 📧 contact@willowwoodhotel.com
Thank you for choosing Willow Wood Hotel. We look forward to making your stay exceptional!