Cancellation Policy – Willow Wood Hotel

At Willow Wood Hotel, we understand that travel plans can change unexpectedly. Our cancellation policy is designed to provide flexibility while ensuring a fair approach for all guests.

Standard Room Reservations:

• Free Cancellation: Guests can cancel their reservation up to 48 hours before check-in (3:00 PM local time) without any charge.
• Late Cancellation: Cancellations made within 48 hours of check-in will incur a charge equal to one night's stay.
• No-Show Policy: Guests who do not arrive without prior cancellation will be charged 100% of the total booking amount.
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Non-Refundable & Discounted Rates:

• Bookings made under non-refundable rates or special promotions cannot be canceled or modified. The full amount will be charged at the time of booking.
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Group Bookings (5+ Rooms):

• Cancellations made 7 days or more before check-in will receive a full refund.
• Cancellations made within 7 days of arrival will incur a 50% charge of the total booking amount.
• Cancellations within 48 hours of check-in will be charged 100% of the total booking.
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Extended Stays & Long-Term Bookings:

• For reservations longer than 7 nights, a 72-hour notice is required for cancellation or modification.
• Late cancellations will be charged three nights’ stay.
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Early Departures & Modifications:

• If you need to check out earlier than your scheduled departure date, a charge of one additional night may apply unless notified at least 24 hours in advance.
• Reservation modifications are subject to availability and possible rate changes.
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Force Majeure & Special Considerations:

• If cancellation is due to unforeseen emergencies (natural disasters, flight cancellations, government restrictions, etc.), we may offer credit for a future stay. Documentation may be required.

For any cancellations or modifications, please contact our Reservations Team at least 48 hours in advance to avoid charges.

📞 Contact Us: +234813 342 4983

📧 Email: contact@willowwoodhotel.com

We appreciate your understanding and look forward to welcoming you to Willow Wood Hotel!