Willow Wood Hotel values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We may collect the following types of personal information:
Name, contact details (phone number, email address, mailing address)
Payment and billing information
Identification documents (such as passports or driver’s licenses for verification purposes)
Stay preferences and special requests
IP address, browser type, and other technical information
Any information voluntarily provided through surveys, feedback, or inquiries
2. How We Use Your Information
We use the collected data for the following purposes:
To process reservations and payments
To communicate with you regarding bookings, promotions, or inquiries
To improve guest experience and tailor our services
To maintain security and prevent fraudulent activity
To comply with legal and regulatory obligations
3. Information Sharing & Disclosure
Your information may be shared under the following circumstances:
With trusted third-party service providers for payment processing, reservation management, and customer support
With law enforcement or regulatory authorities when required by law
In case of business transfers, mergers, or acquisitions
4. Data Protection & Security
We implement industry-standard security measures to protect your personal data from unauthorized access or disclosure.
Only authorized personnel have access to sensitive data.
We encourage guests to use strong passwords and be cautious with personal information.
5. Cookies & Tracking Technologies
Our website may use cookies to enhance your browsing experience.
You can manage or disable cookies through your browser settings.
6. Your Rights & Choices
Depending on applicable laws, you may have rights to:
Request access to or correction of your data
Opt-out of marketing communications
Request deletion of your data, subject to legal obligations
7. Retention Period
We retain personal data as long as necessary for business purposes or legal compliance.
8. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the revised effective date.
9. Contact Information
For any inquiries or requests regarding this Privacy Policy, please contact us: 📞 +234813 342 4983
📧 contact@willowwoodhotel.com
🌍 https://willowwoodhotel.com/
By using our services, you agree to the terms outlined in this Privacy Policy. Thank you for choosing Willow Wood Hotel!